WE’RE HIRING A

Portuguese Speaking Customer Service Agent 

We are looking to hire a customer service agent to service our Portuguese market.

Come join our team situated in Century City! We are a dynamic team of creative and conscientious people who love teamwork, good coffee and Friday drinks!

Essential duties and responsibilities include but are not limited to the following:

  • Assisting clients using live chat, email and telephone calls in English and Portuguese
  • Working on various in-house software systems
  • Identifying and solving client issues using the in-house software provided or by sourcing relevant information in a timely fashion; following up to ensure resolution
  • Assessing the registered client data and accurately act on such
  • Endeavouring to locate and apply long-term solutions to all queries brought forward
  • Register client data and maintain an accurate client log
  • Escalating relevant queries through the correct channels
  • Keeping up-to-date with interdepartmental issues or updates affecting the client base
  • Providing constructive feedback on the customer service process
  • Contributing to the team effort by reaching qualitative and quantitative results as needed
  • Inbound support: LiveChat; Email; Call Me Back
  • Outbound support: Calls to incentivize purchase; Welcome calls, Courtesy calls; Upsell calls; Verification calls; Winners’ calls
  • Weekly performance and service level reporting to Line Manager
  • Ensuring team standards are met by achieving quality SLAs
  • Escalating issues through the relevant channels
  • Abiding to processes, procedures and priorities as described
  • Allocating inbound support queries to correct departments or consultants for resolution
  • Proactively look to further understand departmental, business and industry related matters to increase understanding and improve service levels
  • Customer Relationship Management – English and Portuguese
  • Working Saturday shifts on a rotational basis
  • Performing translations when operationally required to/from Portuguese

    Skills and Qualifications

    • Matric Certificate 
    • Portuguese & English fluency
    • Patience
    • Strong communication 
    • Problem solving skills
    • Persuasiveness
      How Vacancies Work:
      Once we have received your resume, our HR Team will review it shortly. If you’ve reached the interview stage, you’ll then hear from us via email or phone within two weeks. Unfortunately, due to application volumes we can’t give feedback to all applicants. But be sure to keep an eye out, as new job opportunities are posted here regularly.

      EMPLOYEE BENEFITS

      COMPANY PERKS

      OUR OFFICE

      Our office is ideally located in the Century City hub and we rub shoulders with the numerous companies that call it home.

      Right next to Canal Walk Shopping Centre, we have access to all the shops, restaurants and cafes you will ever need. Need to get some fresh air and sun at lunch time? A stroll around Intaka Island is a stones throw away from us.

      GIVE US A CALL:

      +27 21 422 2884

      SEND US SOME MAIL:

      [email protected]

      VISIT OUR OFFICE:

      One on Estuaries, 2nd Floor,
      No 1 Oxbow Crescent, The Estuaries Way
      Century City, Cape Town,
      7441

      APPLY NOW

      Psst! If your skill set is aligned to what we’re looking for – Apply now!

      Please send the relevant information to [email protected]

      Please note we have a number of applicants applying for this position, and therefore we may not be able to contact all applicants individually so if you have not heard from us in 2 weeks please consider your application unsuccessful.