WE’RE HIRING AN

Outbound Call Center Agent – Hindi Speaking

At GLI, we encourage a culture of empowerment, creative expression and a positive work-life balance. We offer our employees flexible working hours, remote working options, and Medical Aid contributions.

If you’re looking for great coffee, a challenging and exciting working environment, and fun company events, then this is the place for you!

The purpose of the Outbound Call Center Agent is to convert leads to sales via outbound calls and emails to potential or existing customers. To cross-sell and persuade existing customers to purchase new products and/or services, and to add value and improve our customer’s journey, ultimately creating a better customer experience through our various products and services.

Essential duties and responsibilities include but are not limited to the following:

  • Make outbound calls to prospective and existing customers to provide them with information on new products, discounts and services. The main goal is to convert and to get depositing customers.
  • Build rapport and engage with customers via calls, emails or webchat to better the customer experience.
  • Identify sales opportunities by means of effective listening and questioning skills
  • Ensuring a clear understanding of the KPI targets and drive to achieve or exceed them.
  • Assist, support and liaise with sales, marketing or other departments in dealing with customer requests and needs in an attempt to optimise sales and revenue.
  • Use highly effective, original and targeted retention marketing copy for promotions. This will be done on various online settings, including email, SMS and online web content.
  • Prepare required reports relating to job function.

    Skills and Qualifications

    • Hindi and English Fluent
    • Previous sales experience advantageous
    • Flexibility to learn and grow in a fast-paced, client-focused, environment
    • A multi-tasker who is effective and patient under pressure
    • A creative problem solver who is able to prioritize
    • A team player who can also work independently
    • Previous experience in a target driven environment with proven track record
    • Ability to convert leads into sales.
    • Valid work permit for SA
      How Vacancies Work:
      Once we have received your resume, our HR Team will review it shortly. If you’ve reached the interview stage, you’ll then hear from us via email or phone within two weeks. Unfortunately, due to application volumes we can’t give feedback to all applicants. But be sure to keep an eye out, as new job opportunities are posted here regularly.

      EMPLOYEE BENEFITS

      COMPANY PERKS

      OUR OFFICE

      Our office is ideally located in the Century City hub and we rub shoulders with the numerous companies that call it home.

      Right next to Canal Walk Shopping Centre, we have access to all the shops, restaurants and cafes you will ever need. Need to get some fresh air and sun at lunch time? A stroll around Intaka Island is a stones throw away from us.

      GIVE US A CALL:

      +27 21 422 2884

      SEND US SOME MAIL:

      [email protected]

      VISIT OUR OFFICE:

      One on Estuaries, 2nd Floor,
      No 1 Oxbow Crescent, The Estuaries Way
      Century City, Cape Town,
      7441

      APPLY NOW

      Psst! If your skill set is aligned to what we’re looking for – Apply now!

      Please send the relevant information to [email protected]

      Please note we have a number of applicants applying for this position, and therefore we may not be able to contact all applicants individually so if you have not heard from us in 2 weeks please consider your application unsuccessful.